Who we are

This Privacy Policy describes how NinjaBerry collects, uses, and shares information when you install or use ProductBuilder AI Content in connection with your Shopify store.

Contact details

• Email: support@ninjaberry.nl
• Address: Weesperstraat 322, 1018DN, Amsterdam
• Website: ninjaberry.nl

What information we collect

When you install and use the App, we may collect the following types of information:

A. Store / merchant information (from Shopify)

• Store name, store domain (myshopify.com), store ID

B. Data you create or upload in the App

• App settings and configuration
• Logs and diagnostics related to the App’s features

D. Usage and technical data

• Timestamps
• App feature usage (events like “content generated”, “job started/finished”)
• Error logs and performance data

How we use the information

We use information to:

• Provide and operate the App features
• Authenticate you and connect the App to your Shopify store
• Provide support and respond to requests
• Monitor performance, prevent abuse, and secure the App
• Improve the App (bug fixes, analytics, product improvements)

Legal bases (EEA/UK)

If you are in the EEA/UK, our legal bases include:

• Contract (to deliver the App you requested)
• Legitimate interests (security, fraud prevention, service improvement)
• Consent (where required, e.g., certain marketing cookies—if you use them)

Sharing and disclosure

We may share information with:

• Service providers (hosting, databases, logging/monitoring, analytics, email support tools) solely to run the App
• Shopify as required to operate within the platform and respond to Shopify processes
• Legal / compliance if required by law, regulation, or valid legal process
• Business transfers (merger/acquisition) with appropriate safeguards

We do not sell personal data.

Data retention

We keep data only as long as needed to provide the App and for legitimate business purposes (support, security, compliance).

Typical retention (edit this):

• Account/store records: while installed
• Logs/diagnostics: 30–60 days
• Backups: up to 30 days

When the App is uninstalled, we delete data within 20 days, except where we must keep it for legal reasons.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information, including:

• Encryption in transit (TLS)
• Access controls and least-privilege
• Monitoring and logging for security events

No method of transmission/storage is 100% secure, but we work hard to protect your data.

International transfers

If we transfer data outside your country (including outside the EEA/UK), we use appropriate safeguards such as Standard Contractual Clauses or equivalent measures.

Your rights and choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal data
• Object or restrict processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise rights, contact us at support@ninjaberry.nl

Shopify privacy/compliance requests

Shopify requires App Store apps to support data subject requests using mandatory compliance webhooks, even if you believe you don’t collect personal data. (Shopify)

We respond to applicable requests to access, delete, or provide personal data as required by Shopify and applicable laws.

Cookies and tracking

• We don't use cookies or analytics tools on our website.

Children’s privacy

The App isn’t intended for children and we don’t knowingly collect personal data from children.

Changes to this policy

We may update this policy from time to time. We’ll update the “Last updated” date and, if changes are material, we’ll provide additional notice.

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Last updated 22/01/2026

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